At MPS, we understand how integral a part of subscription management customer service is. Our team members undergo rigorous training to enable them to handle requests of any nature from your customers, whether a simple enquiry or a complex issue. People and Training Our teams are comprehensively trained in customer service to cater to the requirements of Western markets. The training course is designed to sensitize employees to the end-customers’ culture and society. Our dedicated training and instructional design team provides bespoke training material and programs as per your specifications. Software and Systems We have years of experience of working with various CRM and fulfillment systems. We have trained team members who can handle your

subscription management through one of the industry’s leading fulfillment systems, Eclipse. If you prefer, we can also work with your proprietary system, as we do for many of our clients. We provide the following systems as a part of our exclusive services: -  Eclipse, a bespoke fulfillment software solution    from THINK Subscription -  COMPASS, a proprietary on-demand sales    reporting tool that gives you online access  to your data in Eclipse Using the CRM systems’ query-management tool, our customer service representatives are able to address all enquiries that come by phone, post, fax, and email according to priority and topic. The systems also generate SLA and KPI reports. We have the core competency to develop various applications to meet your requirements. These can be stand-alone or integrated to any of the existing systems.