Let MPS manage your journal and magazine subscriptions for you. We provide unrivalled and comprehensive solutions that cover every stage of the subscription cycle—from storage and order and payment processing, to invoicing, credit control, label runs, dispatch instructions, renewals, reminders, and returns. We offer real-time reporting that allows you to analyze sales and revenue, generate marketing data, and manage your stock remotely. Our systems can handle multiple currencies and payment types, global address structures, and taxes. Orders and Ancillary Sales We offer order processing and customer care via phone, fax, and email for all customer and order types, including personal, institutional, agent, and gratis orders. In addition to processing orders through fulfillment databases, we can also process the sale of a single article, single issue, or supplement and coordinate with the warehouse directly for delivery. As well as order processing as part of a comprehensive subscription management system, we also offer a stand-alone order-processing service. Returns and RenewalsOur team manages and tracks undelivered copies of your magazine or journal, following up with your customers to correct the delivery address where necessary. Apart from handling welcome letters to new subscribers, we also maintain regular contact with existing customers, making it easier for them to renew their subscription. We are equipped to process renewals via EDI through agent tapes as well as

individual and direct institutional orders, and we use the ICEDIS standards in our EDI messaging with major subscription agents. Lapser and Invoice Chasing For those of your customers whose subscription is about to expire, or has expired, we use gentle reminders to let them know the status of their subscription and encourage a repeat subscription. We are also able to chase lapsed invoices to convert them into an active subscription, contacting potential subscribers who have in the past asked for an invoice but haven’t come back to subscribe. Financial Management MPS offers secure and transparent banking of subscriber payments, with cash reconciliation and monthly payments to publishers where we remit the full amount and then invoice for our services rather than deducting monies received against monies owed. We can process multiple currencies and cards, as well as direct debit, bankers’ orders, and checks. We can also process your customers’ subscriptions using an online payment gateway. Full Reporting Suite via On-Demand CRMMPS provides a user-friendly on-demand Web-based report portal that allows publishers to access all details about their subscribers and their subscriptions. We also provide a suite of world-class predefined Crystal reports directly out of our Eclipse system, including -  new, nonrenewed, renewed and canceled    subscriptions -  the relationship between print and online    subscriptions -  quantities and value of subscriptions    (monthly and annual comparative)